00:01 More and more businesses are realising the benefits
00:04 that come from employing people with disability.
00:06 This means great opportunities for you
00:09 as a Disability Employment Service provider
00:11 to build strong relationships with these employers
00:13 and place more capable, talented people with disability
00:17 into long-term jobs.
00:25 Our DES provider really took the time
00:26 to find someone that had the right skills and experience
00:29 for the job that we needed to fill.
00:32 When Michael arrived, we trained him
00:34 to the standards that we expect from our staff members.
00:37 Michael is one of the most loved staff members here.
00:39 Well respected and everyone trusts him.
00:45 Successful DES providers work closely with
00:47 the employers in their community
00:49 to understand their skill and labour needs
00:52 to match them with the best people for the job.
00:59 Our business is quite specific,
01:01 so our DES provider ensures people like Marcus
01:03 get the training they require for the job.
01:13 Assistance can be tailored to job seekers
01:16 depending on their personal circumstances,
01:18 skills and aspirations.
01:20 My DES provider helped me prepare for job interviews
01:24 and makes sure I'm running on time.
01:26 I've been at my job for four months and it's really fun and enjoyable.
01:29 It is important for DES providers to work proactively
01:32 with both participants and employers
01:34 to make sure that everyone benefits from the employment relationship.
01:42 There are some things Ben might find easier to talk about
01:46 with his DES provider rather than me as his manager.
01:48 So it's great to know that Ben has that ongoing support
01:52 from his provider
01:53 to make sure things run smoothly
01:55 and Ben can continue to do the great job he's been doing.
02:02 DES providers need to ensure their services are accessible
02:06 for people with disability, injury and illness.
02:08 This is outlined in the DES Code of Practice
02:11 which sets out principles and standards
02:14 certified against the National Standards for Disability Services.
02:17 You can find the DES Code of Practice on the Provider Portal.
02:22 My DES provider makes sure that I'm happy at my job
02:24 and regularly calls me.
02:26 It's really good to have a provider that makes sure
02:28 I have a job that I really enjoy.
02:34 DES providers are required to know
02:35 what government programs and services are available
02:39 and what the eligibility conditions are.
02:45 Our DES provider helped us apply for the Employment Assistance Fund
02:49 so we could have a workplace assessment done for Ben.
02:51 There's actually quite a lot of support out there
02:54 for employees and employers
02:56 to make sure that the placement works.
03:01 There are increased financial incentives
03:04 for providers to get jobs for job seekers
03:06 that are harder to place.
03:08 Outcome fees are paid to DES providers
03:11 after 4, 13, 26 and 52 weeks
03:14 to encourage longer-term job outcomes.
03:17 I've been here 14 years.
03:20 I like my job a lot.
03:23 We can't imagine life without Ben,
03:25 because he does such a great job.
03:27 Service fees are paid to providers quarterly
03:30 based on the progress of the participant.
03:32 A maximum of six service fees will be paid
03:35 for the period a participant is in employment assistance.
03:38 More information about outcome and service fee payments
03:41 is provided in the DES guidelines.
03:44 You can manage your participant and employer records,
03:47 appointments and case loads and make payment claims
03:50 through the ESS Web, which is the IT system
03:53 that supports the DES program.
03:55 The Learning Centre can assist you with training your staff
03:58 on how to use the ESS Web
04:01 and to find out about DES operational policy.
04:08 It's really important to find a provider
04:10 that understands what I'm looking for.
04:13 Participants can change providers
04:14 if they are not happy with the service they are getting.
04:16 They can change up to five times at their own discretion.
04:20 Service fees will follow the participant
04:22 if they change providers.
04:30 I went on the JobAccess website
04:33 to find more information about DES providers.
04:35 The information on the website can help people like me and employers
04:38 choose which providers we want to work with.
04:41 We can also recommend a provider
04:43 or give feedback to help others make their choice.
04:48 The performance of disability employment service providers
04:51 is measured against an agreed performance framework.
04:54 This informs the star rating system.
04:56 Providers that have a 5-star rating
04:58 are the highest-performing providers.
05:00 Star ratings are updated on the JobAccess website
05:03 every four months.
05:09 Our provider provided us with an extremely good candidate
05:12 and I would definitely recommend the DES program to other employers.
05:19 I love my job and I met new friends.
05:22 I like working here.
05:24 For more information about DES and Work Assist,
05:26 visit:05:31Or call JobAccess on:English