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DeafNav respects your privacy. This policy explains how and when your personal information is collected, kept, and given out by us. It also explains what to do if you have questions or concerns about your information.

What is personal information?

Here are some examples:

  • Your name
  • Your email address
  • Your postcode
  • Personal documents you share with us.

Why does DeafNav need to know these things?

We keep your information so that we can:

  • Provide you with feedback or services e.g.:
    • Supporting you with a document
    • Providing information to you about navigating DeafNav
  • Contact you
  • Improve how we deliver services.

Will DeafNav give my name or details to other people or organisations?

DeafNav will only give out personal information about you to other organisations when you have signed a form to say yes. Some examples of when we might need to give out your information are when we need to work with another organisation to help you or when we are required or authorised by law to give out information. Documents may be visible to our hosting provider and IT and software providers.

If you submit a document to DeafNav, staff from third party stakeholder organisations may review it. If we have information about you that we no longer need, we will delete or destroy it.

Do I have to give you my information?

No, it is your choice. You also have the choice of remaining anonymous (not using your name) or using a pseudonym (fake name) when you contact DeafNav. Please keep in mind however that if you do not use your real name, we may not be able to provide particular services.

Using the DeafNav Website

DeafNav’s Website ( will collect information about your activity. For example, we count how many people view information on the website and the most popular pages. However, the website will not collect your name. This activity information helps us build a better website.

Our website includes links to other websites to help provide you with information. If you click on a link, you will leave our website. We are not responsible for any of these sites, their content or how they use your personal information.

Can I see the information DeafNav has about me?

Yes. You are allowed to find out what information we have about you and also update the information if it is incorrect. Contact a staff member to find out more about this. If you wish to see the information that another organisation has about you, you may need to contact them directly.

What if I don’t want to access DeafNav anymore?

If you want to stop receiving services through DeafNav or would like us to remove your details from our database, please let us know.

I am not happy about how my information has been used. What do I do?

You are allowed to complain if you are not happy about how we have used your information or if you have concerns that your information is not private. If you do not want to talk to us about your concerns, you can contact the Office of the Australian Information Commissioner (OAIC) via this website: (link will open in a new window.)

How do I contact the DeafNav team?

You can contact the DeafNav team by email at or through the feedback form on our website

Changes to this policy

We may make changes to this Privacy Policy from time to time. If we do, we will announce the change at