00:08 If you'd like to talk to a Deaf or hard of hearing person, here are some tips on effective communication.
00:19 Always ask the person how they prefer to communicate.
00:24 Don't assume they can lip-read this is only 30% accurate.
00:29 If the preference is Auslan an interpreter should be provided.
00:39 Gain their attention by tapping on their shoulder
00:43 or moving your hand within their visual field.
00:48 Ensure the deaf person is looking at you when you talk.
00:52 Talk normally and maintain eye contact.
00:55 Ensure there is adequate lighting for the deaf person to follow your lip movements.
01:03 Provide visual cues during conversation,
01:07 use gestures, mime or point as required so the deaf person can clue in.
01:17 Avoid shouting as this distorts lip patterns making it difficult to lip read.
01:24 Say the same thing normally but in a different way as it's usually that
01:29 keyword the deaf person does not understand.
01:34 This gives the best opportunity for clear understanding.
01:39 Avoid habits such as smoking, gum or pencil chewing,
01:44 putting hands in front of your face or eating while speaking.
01:51 Always make communication as visible as possible. Use pen and paper, whiteboard or
01:57 PowerPoint during presentations.
02:02 Clue in the deaf person on subject changes,
02:06 once a deaf person knows the topic you are talking about they generally understand.
02:11 However if you change the topic let the deaf person know
02:15 as they may still think you are talking about the old subject.
02:23 Again always ask the person how they prefer to communicate.